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PRERACER

Garmin app support

Support

Something broken, or something unclear? Start here, then email support.

Do I need my phone?

No. The game runs entirely on the watch, offline.

Does it use GPS?

No. It never reads your location, your heart rate, or any sensor.

Will it drain my battery?

No more than any other app on screen. It doesn't record an activity or keep GPS alive.

Does it record an activity in Garmin Connect?

No. Nothing is saved to your Garmin account or synced anywhere.

Is it free?

Yes.

How do I install it?

Through the Garmin Connect IQ Store, in the mobile app or on the web.

Open the store page

I keep coming up short. What am I doing wrong?

Probably nothing, yet. Two things usually decide it: committing to one style and holding it all the way, or spending a reserve early that you needed at the end. Push everything and your legs go. Save everything and the clock catches you. The runs that finish tend to change approach partway through — usually right around the point where something starts to hurt.

Can my race be added?

Preracer is working with a small number of pilot organisers to turn selected real races into games.

For race organisers →

Contact

Email support@preracer.com. Replies usually arrive within two working days.

Reporting a bug

Useful to include: your watch model and firmware version, what you were doing, which course and roughly how far in, and a photo of the screen if something looked wrong.